Stratus models stay locked

[mdomer]

Darren,

Have you had any issues with models staying locked? I had a mechanical pipe drawing stayed locked for 2 days.

I also have phantom spools that I can't get rid of. I eliminated some spools in CAD and reuploaded to stratus and said to keep what cad has; the spools still show in stratus and they're locked.

I went to filters --> assemblies then actions --> assemblies -- the spools show as locked in the drop down list and the cursor changes to "disallowed" when I try to hit 'remove from list'. Maybe this isn't the way to remove spools?

To delete the model would solve the problem but this results in a loss of work, as I have assigned tracking and such already.

[Darren Young]

Submit a ticket to support if the model staying locked is an issue. They can unlock it.  We've had that happen a few times w/users working from home if they have very poor Internet when they publish.

Not being able to delete the spools is likely a result of the locked model. That's when our guys have had issues....when they didn't notice the model was locked due to publishing.

[mdomer]

They were able to unlock it and their response time was encouraging. I was at the office when I published so it was a bit strange it did that; I could see how a remote connection could pose an issue.

[Darren Young]

Given the volume of tickets I submit, they're not always super quick so I'll just ping them directly with the case ID when it's critical.