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F.A.Q's.
 
Have you a question you need answering that possibly requires a longer explanation than could be expected to be posted on our forum pages... if so, contact us here.
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I've been having trouble when I try to open drawings produced on earlier releases of CAD-Duct Solids. Sometimes, when I open a drawing to carry out a mod the ductwork shows with no connectors and all pipework is indicated as copper, no matter what items were used to draw it. These are just two examples of the problems I've encountered.
Can you help?
O.K. let's try...
CAD-Duct Solids has come on in leaps and bounds over the past couple of years and, unfortunately, some of the improvements have involved major changes and have been at the expense of backwards compatibity.

Updating Services...
If you do not have the current configuration of CadDuct Services, you may wish to import the new services supplied with the Update.
To import the services, from within AutoCAD type in IMPORTSYS at the command line (with the application loaded).
Select the SERVICES.IEZ file that was installed by the update in the Cadduct Solids Installation folder, Select the Services you wish to Import.
This will add the required Item files/Product lists and populate the Services with our default configuration.
Using this option will also update your FOLDERS.INI and add in the additional directories imported with the services.

Updating the Toolbar...
There may be additional commands added to the Toolbar with the update, if these are not added automatically (because the toolbar exists) type in TBAR at the command line for CadDuct to recreate the toolbar with the new Commands/Icons.

0pening older drawings...
If drawing is older than 13th August 2002.
The items would not be drawn with Service Information. The Service Information controls which Layer the object is drawn onto.
A usual indication of this is that when you edit an object it is drawn in 'White' on a different layer.
To update the older drawing to the new Services, use the 'Change Object(s) Properties' command and change the Service from 'None' to a valid Service.

If a drawing is older than 31st July 2001 ...
The database that was originally used to draw the Items is not stored in the DWG file, this will only cause a problem if you have completely replaced your database with a new database. In this case you will need to reassign Material/Specs and Service to the items.
To reassign the Material and Service use the 'Change Object(s) Properties', to reassign the Specifications use the CHSPEC command, typed in at the command line.
Caution, the lengths of Standard Straights (Auto Length) may change, depending on the length set in the Specification selected.

If a drawing was created with an older Folder Structure...
i.e, the original Product Lists have now been moved to a server or different location on the hard drive, when you edit an object you will not be able to select a different sized object (this only applies to Product Lists).The reason for this is that when you edit a product list, an item in the original location is searched for to determine what other sizes are available, if the original item is not found, no range of sizes will be displayed.
To fix this issue you will have to change the 'Item Source Path' of the original objects in the drawing, to the path of the 'Moved' items.
To do this you should use the 'Match Object(s) Properties', add into the drawing one object from the New location, then use the command and select the new object as the 'Source Object', select the other objects as the Destination Object(s) and tick the 'Item Source Path' in the dialogue displayed.

Conflict with ARX and DBX...
If you have an older Object Enabler installed on the same machine with the updated ARX, you may experience a crash in AutoCAD if you use the AutoCAD 'Properties' command, which can be invoked by Double Clicking on an item. To resolve this issue of double clicking, set the AutoCAD variable DBLCLKEDIT to OFF. To resolve the issue when using 'Properties', install the compatible version of the Object Enabler (same version number).

 
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